--- title: "eyevip support services: support hours package" --- [![Element 3](https://landing.eyevip.com/hs-fs/hubfs/Element%203.png?width=149&height=60&name=Element%203.png "Element 3")](https://eyevip.ch?hsLang=de) ← [Back](https://landing.eyevip.com/support-packages?hsLang=de) # Support hours package ## With a Support hours package you will get access to support by phone and you will be able to request smaller changes. We will subtract our efforts at a reduced price. ![Support-Stunden-Paket](https://landing.eyevip.com/hubfs/Support/Cross-%20und%20Upselling%20Landingpages/icon_support-hours-package-1.png "Support-Stunden-Paket") ## How it works Your support hours package includes a set amount of support hours, which contains the following services: - assistance via phone or screen sharing - minor template changes - small customizations incl. coordination ### Packages - 5 hours: CHF 890.00 (instead of CHF 1'000.00) - 10 hours: CHF 1'690.00 (instead of CHF 2'000.00) - 20 hours: CHF 3'190.00 (instead of CHF 4'000.00)   Your technical support hours package includes a set amount of technical support hours. We provide specialist knowledge (senior level) at reduced hourly rates and it contains the following services:  - 3rd level support by phone - Maintenance (patches, security etc.) - Updates to private cloud / OnPrem - mail server, DNS, certificates - minor change requests - project coordination and management ### Packages - 5 hours: CHF 1'190.00 (instead of CHF 1'250.00) - 10 hours: CHF 2'290.00 (instead of CHF 2'500.00) - 20 hours: CHF 4'390.00 (instead of CHF 5'000.00) You will be informed by our support team once your support hours have been used up. Prices are excl. VAT. ## Book your support hours package now [![Swiss Made Software + Swiss Hosting](https://landing.eyevip.com/hs-fs/hubfs/web/images/sms-sh-logo-2h-300dpi-rgb.png?width=252&height=50&name=sms-sh-logo-2h-300dpi-rgb.png "Swiss Made Software + Swiss Hosting")](https://www.swissmadesoftware.org/)